TL;DR — Most issues are exchange-side (API key permissions, IP allow-list, minimum trade size). Try the checks below, then contact support.

Quick checks

• Connection failing? Verify read + spot trade are enabled on the API key, and withdraw is disabled.
• IP error? Check IP allow-listing matches LunaVector's current outbound IPs (Settings → Security).
• Trade rejected? Likely exchange min notional or min quantity. Try a larger allocation or a compatible index.
• Balance looks off? Pull-to-refresh. If still off, check for staking-locked or pending deposit balances on the exchange.
• Rebalance didn't run? Check Rebalancing history for the reason; common causes are exchange outage or partial fill.

Status & incidents

Check status.lunavector.com for live platform and exchange integration status.

Contact support

• In-app — click the chat bubble bottom-right.
• Email — [email protected]
• Security issues — [email protected] (PGP key on the Trust Center page)

Feedback & feature requests

We ship fast and listen closely. Use Help → Feedback in-app or email [email protected] — your input directly shapes the roadmap.